Our After-Sales Teams are organized like this:

• Local Offices: coordinate all the interventions (machines repairs and maintenance) and order spare parts.
• After Sales Inspectors (IAV) they will give you all advices needed regarding technical use of the machine and Service's Agreement that suits the best with your business needs.
• Our 'workshop engineers' and 'mobile engineers' (about 90 persons) are in charge of repairs and maintenance of your machines everywhere in Romania to minimize disruption and loss of revenues caused by unscheduled downtime.

All our Service vehicles are well equipped to use a wide range of exclusive Caterpillar tools (like software and advanced hardware) in order to allow the complete autonomy of our technicians when operating: they have a stock of genuine spare parts, they can make spare parts orders, refer to technical data sheets, refer to the diagnostic program, situate a machine thanks to the GPS, use genuine Caterpillar parts, etc. Our engineers are fully competent to step in very quickly when you need them.

Besides, our Service technicians are highly trained to adapt permanently their competencies to new technologies that are more and more developed on Caterpillar equipments.
All the maintenance service is made in accordance with the professional rules and with genuine spare parts Caterpillar.

To schedule an appointment or a visit with our After-Sales team, please contact one of our local offices or contact our head office: click here

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